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Record returned goods

To record returned goods

Open: Sales Order Processing > Order Processing > Goods Despatched and Received > Confirm Goods Received.

1. Select the returns that you want to confirm as received, using the Select items to return options.

   Click Find to locate a specific return.

2. To receive items for a single warehouse, select the Warehouse.

3. Click Display. A list of returns matching your criteria are displayed. If there is more than one return matching the criteria, select the relevant returns and click OK.

   Each return line shows the Return No, Return Date, A/C Ref, Item, Warehouse, Bin, Qty to Return, and, selling Unit.

   Returns that are on hold are not displayed.

4. Enter the Delivery date. This defaults to the system date. The delivery date is used to:
   • Record any stock transactions generated from the return of the goods.
   • Update the stock history.
   • Record the cost of sales posting if you have chosen to Generate cost of sales posting for SOP in the stock control settings SOP fulfilment method tab.
5. To specify a bin, select the bin from the drop-down list in the Bin column.
6. Enter the amount returned in the Qty to Return column.
7. If you are receiving batch/serial numbered items, record the batch/serial numbers returned.

   1. Select the batch/serial numbers received using the check box to the left of the item.
   2. Enter the Quantity for batch numbered items. This amount must be a multiple of the item's selling unit.
   3. If required, click Attributes to specify the item's properties.
   4. To record different batch/serial numbers to those displayed, click Add New.
      1. Enter the new batch/serial number.
      2. If required, enter additional information such as Use by date and Sell by date.
      3. If dealing with a batch item, enter the batch quantity. This amount must be a multiple of the item's selling unit.
   5. Click OK to save the information.

   Tip:

   When dealing with batch/serial numbered items you can also use:

   • Find: To search for batch/serial numbered items.
   • Show details: To view further information such as the item's supplier and goods in details.
8. Click Save to confirm that you have completed your changes.

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