Confirm despatch

Use the Confirm despatch options to record the despatch of goods to your customers.

You must record the despatch of:

Stock items.

Miscellaneous items.

To prevent customers being invoiced for goods or services before they have received them, you can choose to record the despatch of:

Free text items and service/labour items

You can choose how to record the despatch of free text and service/labour items. This is set by default in the SOP settings Order Processing tab. You can also change the despatch method on the Sales Order. You can despatch these items in the following ways:

Confirm with goods despatched/received

Service and free text items are despatched with stock items.

Use the Confirm Goods Despatched and Received options. The free text items are available to despatch with the stock items.
The free text items and stock items appear on the same despatch note.
You must record the despatch of the item before it can be invoiced.

Confirm as service / free text

Service and free text items are despatched separately.

Use Confirm Service/Free Text Items options.
The service and free text items are on separate despatch notes.
You must record the despatch of the item before it can be invoiced.

No confirmation required

The despatch of service and free text items is not recorded.

No despatch note is printed.
The service free text item can be invoiced without despatch.

You can choose to print despatch notes automatically as part of the despatch process. You must have selected Print despatch notes when order despatch is confirmed. This option is set in the SOP settings Printing tab.

You do not record the despatch of the goods for a trade counter order. When you save a trade counter order, the invoice is produced automatically. All lines on the order marked as despatched.