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Enter customer payments (refunds)

Note: You can enter payments in the Cash Book as well as the Sales Ledger.

About entering payments

Use this to issue a refund to a customer who has overpaid or to reverse a receipt which has been returned as void by the bank.

You can allocate the payment here, or you can record the payment and allocate it later, using the Allocation option.

To issue a refund to customers who have paid online, use Refund Online Card Receipt.

Foreign currency payments

When you enter a foreign currency payment, you must also:

If you are using a nominal bank account to record your bank transactions then you can only record transactions in the currency set on the customer's account.

Outcomes

To enter a payment

Open: Sales Ledger >Enter Transactions > Payment.

Open: Cash Book > Payments and Receipts > Sales and Purchase > Sales Payment.

  1. Select the Bank account or, if you have no bank accounts set up in the system, the Nominal account you want to use.

    2. Note: The Nominal account is only available for use, if you have no bank accounts set up in the Cash Book. If you use the Nominal account, you cannot enter foreign currency transactions.

    If the cheque currency is different from the bank currency you also need to enter Exchange details and Bank charges for the payment. Bank charge details are in the same currency as the bank account.

  2. Click Clear.
  3. Select the customer from A/C ref.
  4. Enter the Transaction details.
  5. Enter the Payment details.

    These are normally in the customer's currency.

    1. Enter the Cheque value.

      2. Note: Once you enter this value, the Exchange rate can be amended, if required.

    2. If Settlement discount was recorded on the original receipt, and you are processing this transaction because a payment has been returned as void by the bank, enter the amount of settlement discount. This is necessary to ensure that the transaction matches the original receipt.
  6. If applicable, enter the Exchange details.
    • Accept or amend the Exchange rate value by clicking on the icon () to the left of the box. This opens the Amend Exchange Rate window.

      • Note: If you do not amend the exchange rate then the displayed exchange rate is used for the transaction.

  7. Enter the Bank charges, if applicable. Bank charges are in the same currency as the bank account. You also need to accept or amend the nominal analysis code displayed and apply a Narrative if required.
  8. To save the payment:
See also

Steps in this task

Enter the allocation details

Reference

Allocation

Refund online receipts

Foreign account revaluation

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