Note: To use disputed invoices you must choose Use disputed invoice processing in the POP Settings.
You may want to mark your invoices as Disputed when discrepancies are found with the invoice details you receive from your suppliers. While marked as disputed, an invoice is suspended and postings are not made to other modules. This means there will be no evidence of the invoice being received in either the Purchase Ledger or Nominal Ledger.
Open: Order Processing > Record Purchase Invoice
Once an invoice is marked as disputed, you can:
Amend the invoice.
This allows you to match further items to the invoice. Once the amendment has been made, the invoice can remain disputed or it can be accepted and posted.
Accept the invoice.
If the invoice is no longer in dispute, you choose to accept the invoice and the relevant postings are made.
Resolve with a credit note.
The credit note details are entered to satisfy the disputed invoice and associated order items. The invoice is no longer disputed and the relevant postings are made.
Delete the invoice.
This removes all trace of the invoice. No postings are made.
Write off the invoice.
Use this if you want to write off the difference between the order price and the invoice price on a disputed invoice and you have chosen to update stock prices when invoices are recorded.
What do you want to do?
Resolve a disputed invoice with a credit note
Other tasks