Use order acknowledgements to produce documents to send to customers confirming the details of sales orders previously recorded.
Note: You must have selected Print order acknowledgements in the SOP settings Printing tab.
You can choose to print order acknowledgements for selected orders that are not on holdThe 'on hold' status indicates that an account or an order has been queried. It is suspended to prevent any processing until the on hold status is removed ('off hold'). and have not yet been acknowledged.
You can print batch/serial numbers on the order acknowledgement if have chosen Print numbers on order acknowledgments in the SOP settings Printing tab.
Open: Sales Order Processing > Document Printing > Print Order Acknowledgements.
A single order.
To print an order acknowledgement for a single order, select the order you want to acknowledge.
Highlight an order or number of orders and click Print to print the selected order acknowledgements.
Tip: To select more than one item using the mouse, hold down the Ctrl key to pick individual items, or hold down the Shift key to select a block of items.
Note: You can also reprint the acknowledgements by using the Single order option.