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Write off customer bad debt

To write off bad debt

Open: Sales Ledger > Adjust Transactions > Write Off Bad Debt.

  1. Choose to display a Single customer or Multiple customers accounts.

    If you specify Multiple customers, you can select the range of accounts from the A/C ref from and A/C ref to lists.

    If you specify a Single customer, you need to select the customer A/C ref you want to write off.

  2. Use the Selection criteria to specify whether you want to write off All transactions or selected transactions By date range. If you select to write off debts by date, select the Date from (start date) and to (end date) of the date range.
  3. Select the Display provisions only check box if you only want to display transactions you have previously made provision for.
  4. Select the entries that you want to write off by selecting the check boxes at the left hand side of the window.
  5. If an entry was previously marked for provision (query flag W), the entry is marked for write off from the provisions account. If the entry has been part-paid, you must enter the amount of tax included in the write off.

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