Open topic with navigation

Correcting mistakes

Read the full guide to back up	Read the full guide to restoring	Read the full guide to Rollback	Open the FAQ section	Sage Cover Extra webinars

If you find a mistake with the information recorded in your software, or spot an inconsistency, you can return your payroll data to the appropriate pay period and correct the error.

You can either:

• Restore a backup of your data - It may only be appropriate to use this option if all of your employees are affected. If only some of your employees are affected, use the Roll Back Employee Wizard.

  Note: If you don't have a backup of your data, you can use the Recover Wizard. Just before you update the records in your software, an automatic backup is taken. Using the Recover Wizard, you can restore this automatic backup for the current tax year.

• Use the Roll Back Employee Wizard - Use this option if the only some of your employees are effected. Before proceeding, please read the information in the section Using the roll back wizard - what to do first?

To correct mistakes

Tip: Before following these steps, you should first take a backup of your data.

Restore a backup

Recover your data

Use the Roll Back Employee Wizard

Whichever option you choose, once the task is complete, you must reprocess your payroll by completing the following tasks:

• Reprocess the payroll to date, reprinting and checking your P32s for each tax month.
• Reprint your payslips and update your records.
• Reprint and check each employee's P11.
• If required, repost your payroll costs to your accounts software using the nominal link.

For more information, see Paying People.

If you have any feedback about this topic, we'd love to hear from you.

If you have Sage Cover and you have a general support query, you can get in touch at https://my.sage.co.uk/contact-us/

If you don't have Sage Cover, you can find out more about it here.