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To mark a customer invoice as disputed

Accounts Plus and Accounts Professional only

1. From the Customers window, select the account you want to work with then click Disputes.

   

   Alternatively, from the Chase Debt window select the account you want then click Disputes.

   The Disputes window appears. It lists the transactions relating to the selected account.

   Tip: To view a different account, click the A/C drop-down and select the account you want from the displayed list.

2. Choose the transaction or transactions that you want to mark as disputed, then click Dispute.

   The Details window appears, prompting you to select a reason to explain why the item is in dispute.

   Note: You can set up or amend reason codes in the Configuration Editor.

3. Choose the reason code you require, then click OK.

   The transaction now displays a ‘d’ in the Disputed? column, and the reason for the dispute in the Dispute Reason column.

4. To record your changes click Save.

Tip: To remove a dispute flag from an item, double-click the item in the Disputed Items window.

You can send the data from this window to Microsoft^® Excel. To do this, with this specific Accounts data window selected, click To Excel (Alt+X).Find out more.