Q: Updates

Your software may allow you to control how often it checks for updates and whether updates are downloaded.

The update options that are available will vary according to the Sage software that you are using. For more information, see the help supplied with your Sage software.

Sage software updates are open to anyone using your Sage software, regardless of access rights.

During an update, sensitive information is not transferred from your computer to Sage. The information that is transferred is used only to check for available updates. We will not use this information for any other purposes, and we will not share this information with any other companies or organisations.

This is due to Windows security settings on your computer. Unless you have certain privileges you may:

• Need to confirm you want to proceed with the update.
• Not be able to proceed with the update.

• Ensure that you have a connection to the Internet, and that you can access the Sage servers (try browsing to www.sage.com).
• If you use a proxy server to act as a security barrier between your network and the Internet, check that the proxy settings are correct. The software update service uses the same proxy settings as Internet Explorer.
• If you use a firewall to act as a security barrier between your network and the Internet, ensure that update.sage.com and download.sage.com are registered as allowed sites (you can use *.sage.com if this is easier).

There is no charge payable to Sage. Depending on your Internet connection, phone charges and Internet charges may apply.

If you get an error when downloading an update:

• Try downloading the update again.

  The problem may simply be due to an intermittent error and may resolve itself when you try again.

• Check your Internet connection.

  If your program can't connect to the Internet then it can't check for and download updates.

We recommend that you download all available updates ready to be installed. If an update depends on another, Sage software updates will let you know.

If you don't want to download a particular update, clear the relevant box. Updates that you choose not to download will appear the next time your software checks for updates.

This depends on the size of the software update and the speed of your Internet connection.

The update's Details includes a guide to how long the update will take to download. During the download, the progress and approximate time to complete are displayed.

We recommend that you install all available updates. If one update depends upon another, Sage software updates will let you know.

If you don't want to install a particular update, clear the check box for that update.

This depends on the update being installed. If a particular update requires your computer to restart, you will be asked whether you want to restart now or later. In any case, you must close your Sage software before you install any updates.

We recommend that each computer uses the same Sage software update/version.